Available for opportunities

Joseph
Uribe

RTS Technical Support Specialist focused on home AV automation — working toward a career in Network Administration.

Download Resume ↓ Get In Touch →
Open to network roles — currently upskilling
CompTIA A+ ✓ Earned
CompTIA Network+ ⟳ In Progress
CTS Certification ⟳ In Progress
Joseph Uribe
About me

Technologist.
Problem Solver.

I'm Joseph Uribe, an IT professional with hands-on experience in residential AV automation and technical support. I specialize in diagnosing, configuring, and automating complex home technology systems.

With my CompTIA A+ certification and Network+ in progress, I'm building a strong foundation in networking with the goal of transitioning into a Network Administrator role.

I enjoy solving real-world infrastructure problems and continuously expanding my technical skill set through hands-on projects and certifications.

Network Troubleshooting
AV System Automation
IP Networking
Technical Support
TCP/IP Fundamentals
Hardware Configuration
Linux (Ubuntu)
Documentation
Work history

Experience

RTS Technical Support Specialist
AV Pro
March 2026 — Present
Provide remote technical support for residential AV and automation systems. Diagnose and resolve connectivity, configuration, and hardware issues across complex smart home environments. Work with IP-based control systems and coordinate with on-site technicians to deploy and troubleshoot automation setups.
AV Automation IP Networking Remote Support Control Systems Hardware Diagnostics
Help Desk Representative
Red Cap Plumbing, Air & Electric
Aug 2025 — Mar 2026
Provide customer support via phone, email, and internal systems while coordinating service requests and technician scheduling. Use CRM and ticketing tools to document issues, update work orders, and track resolutions.
Customer Service CRM Ticketing
Apple Retail Specialist
Apple Inc.
Aug 2023 - Aug 2025
Troubleshoot macOS, iOS, and Apple hardware issues. Provide Tier 1–2 technical support, diagnostics, and guided resolutions. Deliver customer-focused technical support in a fast-paced retail environment.
macOS iOS iCloud Apple Hardware Customer Service
Credentials

Certifications

🏆
CompTIA A+
CompTIA — Core IT Skills
✓ Earned
🔗
CompTIA Network+
CompTIA — Networking
⟳ In Progress
🔒
CompTIA Security+
CompTIA — Security
Planned
🌐
Cisco CCNA
Cisco — Network Administration
Planned
🔒
CTS Certificate
AVIXA Certified Technology Specialist
Planned
My work

Projects

[ Add a screenshot or photo ]
Home Network Lab
Built a home lab environment with VLANs, a managed switch, and pfSense firewall to practice network segmentation and traffic analysis.
pfSense VLANs Networking
[ Add a screenshot or photo ]
Game Server Setup
Set up a dedicated game server for hosting multiplayer games with optimized networking and performance tuning.
Linux Game Servers Port Forwarding
Let's connect

Get In Touch

Open to IT roles, networking opportunities, and connecting with professionals in the industry. Feel free to reach out.

✉
[email protected]
in
linkedin.com/in/juribe-
⌥
github.com/juribe-dev

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